Terms of Use

Terms last updated and effective:


These Terms of Use (“Terms”) form a binding contract between you as a user (“you” or “your”) and Dexy CO, (referred to as "Dexy," "us," "our," or “we”). These Terms apply to your use of (1) our website located at https://dexy.co/, and all of our other websites to which these Terms (collectively, the “Site”); (2) our mobile application(s) to which this Privacy Policy is posted (collectively, the “App”); and (3) any services, content, communications, and product features relating to the Site and App (together with the Site and the App, the “Services”).

By accessing, downloading or using any of the Services, you confirm your acceptance of these Terms and our associated Privacy Policy. If you do not agree to these Terms, you must immediately cease using the Services and uninstall the App.


The Services may contain links to other websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services, including parties with which we partner (collectively, the “Third-Party Services”) for your convenience. We are not and cannot be responsible for the content, operation or use of the Third-Party Services. Your use of Third-Party Services is subject to the privacy practices and terms of use established for the Third-Party Services, and we disclaim all liability for such use. You are solely responsible for reviewing any terms of use, privacy policy or other terms governing your use of these Third-Party Services, which you use at your own risk.

NO FINANCIAL OR INVESTMENT ADVICE: The Site is for informational purposes only. You should not construe any information on the Site or provided through the Services as legal, tax, investment, financial, or other advice. Nothing in the Site or Services constitutes professional and/or financial advice, nor does any information on the Site or Services constitute a comprehensive or complete statement of the matters discussed or the law relating thereto. Dexy is not a fiduciary by virtue of any person's use of or access to the Site or Services. You alone assume the sole responsibility of evaluating the merits and risks associated with the use of any information or other content on the Services or any Third-Party Services (as defined above) before making any decisions based on such information or other content. In exchange for using the Site and Services, you agree not to hold Dexy, its affiliates or any third-party service provider liable for any possible claim for damages arising from any decision you make based on information made available to you through the Site, Services or any Third-Party Services.

Other Policies and Agreements

The “Terms” includes this Terms of Use agreement and our Privacy Policy and other terms or agreements that will be displayed to you at the time you first register or use certain features or Services, as may be amended by us from time to time.

The App may be available for download from one or more platforms, such as Apple iTunes or Google Play (collectively, the “App Stores”). Your download, installation, access to or use of the App is also bound by the terms and conditions and privacy policies of the applicable App Store (collectively, the “App Store Terms”). If there is any conflict between these Terms and the App Store Terms, then these Terms will prevail.

The App is independent of and is not associated, affiliated, sponsored, endorsed or in any way linked to any App Store. You and we acknowledge that these Terms are entered into between you and us only, and not with any App Store, and we, not the App Store, are solely responsible for the App and the content thereof to the extent specified in these Terms, and for addressing any claims relating to the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App. The relevant App Store, and that App Store's subsidiaries, are third-party beneficiaries of these Terms and will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

In addition, certain of our Services are provided by our financial institution's providers or payment service providers (“Service Providers”). You may be required to agree to agreements and terms and conditions of those Service Providers as a condition to using those Services.

Dexy is not a bank. Dexy works with federally-chartered partner banks to enable banking services.


We may from time to time modify, amend or vary these Terms (collectively, the “Modifications”). Please check these Terms regularly to ensure you are aware of any Modifications made by us. In the event that a change to our Terms of Service will result in an increase of fees, an increase of liability to our users, fewer types of electronic funds transfers or stricter limitations on the frequency or dollar amount of transfers, you will be notified via email 30 days before the effective date. If you continue to use the App and Services after such Modifications are posted, you are deemed to have accepted such Modifications. If you do not agree to such Modifications, you should discontinue use and uninstall the App and cease using the Services.

You understand and agree that we may change or discontinue the App or Services, or change or remove functionality of the App or Services any time at our sole discretion. Further, you acknowledge and agree that we shall determine the means, manner, and method for performing the Services. YOU AGREE THAT WE CAN SEND UPDATES TO THE APP DIRECTLY TO YOUR MOBILE DEVICE.


Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (collectively, “Synapse”) as well as certain third-party financial services partners. Synapse is not a bank and is not affiliated with Dexy. Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA's BrokerCheck.

The Synapse Brokerage Cash Management Card is a debit card associated with your cash management account at Synapse's partner banks, is issued by American Bank, N.A., pursuant to a license from Mastercard®. See your applicable cardholder agreement for details.

By participating in a Synapse cash management program, you acknowledge receipt of and accept Synapse's Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse's Disclosure Library.

By creating an account with Dexy and initiating financial transactions, you agree to Synapse's Terms of Service and Privacy Policy. You also agree to the terms of service and privacy policy of Synapse's Partner Financial Institution corresponding to the financial service and product(s) you select (collectively, “Synapse Terms”), each of which can be found hereand which are incorporated herein by reference.

Use of the cash management services is subject to Synapse Brokerage LLC's Terms of Service and Privacy Policy and are incorporated herein by reference. You authorize Dexy to share your identity and financial information with Synapse as detailed in Dexy's Privacy Policy and Synapse's Privacy Policy. By creating an account with us, you acknowledge that Synapse may share your information as necessary with their affiliates, Partner Financial Institutions and other service providers in connection with providing their respective services. It is your responsibility to make sure that the information you provide to Dexy is accurate and complete.

Cash management accounts and related services are offered through Synapse Financial Technologies, Inc.'s affiliate, Synapse Brokerage LLC. Card services are provided by Synapse's bank partners (“Synapse Program Banks”).

Cash Management services are provided by Synapse Brokerage LLC, a registered broker dealer and member SIPC. Synapse Brokerage LLC provides cash management accounts and related services that allow customers to sweep uninvested cash balances into certain FDIC-insured bank accounts at Synapse Program Banks, a list of which can be found at www.synapsefi.com/legal. Please visit the Deposit Sweep Program Disclosure Statement for important legal disclosures. Review the background of Synapse Brokerage LLC or its professionals on FINRA's BrokerCheck website. Synapse Brokerage LLC is not a bank. Use of the cash management services are subject to Synapse Brokerage LLC's terms of service, found at http://synapsefi.com/legal.

Additionally, you are responsible for complying with Synapse Termswhen using your account. It is your responsibility to read and understand Synapse Terms as it contains terms and conditions relating to your account including but not limited to your rights, limitations, reversal and other liabilities, limitation of liability and binding arbitrations provisions. All financial transactions are performed by and accounts held by Synapse's Partner Financial Institutions, as applicable. Dexy will provide you with all access to all transaction notifications and account balances in addition to providing customer support relating to your account. You should refer to your account agreements with the applicable Partner Financial Institution for more important information.

Eligibility and Registration

To be eligible to use the App and Services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, and a resident in the United States and not named on the U.S. Treasury Department's list of Specially Designated Nationals or any other applicable trade sanctioning regulations. You further affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. For the use of certain Services, you may be required to enter into agreements provided by those Service Providers

You agree to provide complete and accurate information when registering to use the App and registering to become a member to use our Services and to keep that information updated. You are responsible for maintaining the confidentiality of your user name and password (“User Credentials”) and for notifying us immediately of any loss or unauthorized use of your User Credentials. You are responsible for all activities on your account whether authorized or not.

You represent that:

  • You own all rights in and to any content provided by you (the “User Content”), including any information, designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, literary works and any other materials, or otherwise have (and will continue to have) the full power, title, licenses, consents and authority, in and to the User Content, as necessary to legally use, publish, transfer or license any and all rights and interests in and to such User Content;
  • You will fully comply with all applicable laws and agreements which govern your use of the Services; and
  • You will not use the Services in violation of any banking or anti-money laundering law or for any fraudulent or illegal activity.


You agree to keep your personal information current on your account to use the Services. For security concerns, Dexy, its Service Providers, or third-party service providers may review your account regularly and may ask for additional information including identifying information.

At any time during the term of your use of the Services, we may require additional information from you to validate information you provided, verify your identity, and assess your financial condition and security concerns associated with your account. Our Service Providers may also contact you directly for additional information associated with your account. This additional information may include copies of government-issued identification and other identifying information. Your failure to provide this information or material may result in suspension or termination of your Dexy account and use of the Services.

You authorize us to retrieve information about you from our Service Providers and other third parties, including credit reporting agencies and information bureaus and you authorize and direct such third parties to compile and provide such information to us. You acknowledge that this may include your name, addresses, credit history, wireless/cellular telephone number, financial instruments, and other data about you. You agree to cooperate and provide information or documents, at your expense, as may be reasonably requested by us to aid in the account verification process, clearing and collection process, to resolve claims by third parties, for audit purposes, to fulfill our legal and regulatory requirements, and for other purposes deemed necessary by us to protect your account. You acknowledge that in some cases, such information may lead to suspension or termination of your access to the Services and your account.

Funds and Transactions

To protect us and you from loss, we may place a hold on the transfer of funds or limit your card spends, in certain situations, including if we need to confirm that you have authorized the withdrawal or if other payments to your Dexy account have been subject to a reversal (for example, as a result of an ACH return). If we place a limitation on your Dexy account, a transfer of funds is subject to a hold, or your account has a negative balance, you will have to reinitiate the transfer of funds once the limitation or hold has been lifted, or negative balance is fully paid off. Dexy may place a hold on the transfer of funds or limit your card spends for the first 48 hours of you opening a new account. We may place a hold on the transfer of funds or lock your account if you spend more than twenty percent (20%) of your account balance on High-Risk Merchants.

We may also refuse, condition, or suspend any transactions that we believe: (i) may violate these Terms or other agreements you may have with Dexy or its Service Providers; (ii) are unauthorized, fraudulent or illegal; (iii) are necessary to comply with our legal and regulatory requirements; or (iv) expose you, Dexy, or others to risks unacceptable to us. We may also lock, suspend, or place a hold on your account if: (i) we believe that there may be fraudulent activities on your account; (ii) we suspect potential first party fraud; (iii) our Service Providers flags your account; (iv) if we believe it is necessary to comply with our legal and regulatory requirements; or (v) if we believe it necessary to prevent risk of loss for you or Dexy. If we suspect or know that you are using or have used the Services or your account for unauthorized, fraudulent, or illegal purposes, we may share any information related to such activity or your account information with the appropriate financial institution, regulatory authority, or law enforcement agency consistent with our legal obligations. This information may include information about you, your Dexy account, and transactions made through your use of the Services.

Dexy is not liable to you for refusing, conditioning, or suspending any transactions or locking, suspending, or placing a hold on your account based on this Section 6.

Wire Transfers

Wire transfers are electronic transfers, considered remittance transfers under US law, between two financial institutions.

Time Restrictions: 10:00 AM PST is the cutoff time for international wires, 1:00 PM PST is the cutoff time for domestic wire transfers. Any wire transfer instructions received after these times will be processed the following business day.

Security Procedures: You will be required to submit a two-factor authentication code to authorize a wire transfer and You agree that this control is an appropriate security procedure, designed to verify the authenticity of the order, and not to detect errors in transmission.

No Cancellation: All wire requests are final and are not subject to recall orders or stop payments.

Payment Order: You may only initiate a wire transaction via the app. You are solely responsible for the accuracy of the information contained in the payment order. The wire transaction will be completed relying exclusively on the information provided by You.

Fees and Payment

  • Membership Plans: You have a choice of several different levels of membership plans. Membership fees may be charged depending on the membership plan you chose as specified in our pricing schedule. Your Dexy membership will continue and automatically renew for each successive billing period until cancelled by you. Memberships must be cancelled by the user before the renewal date to avoid billing of the membership fees for the next billing cycle to your default Payment Method. Dexy reserves the right to change our membership plans at any time, including, but not limited to, pricing and services or any components thereof. Any price changes or service changes will take effect the billing period following notice of the changes to you (either through your online account or your email address).
  • Free Trials and Promotional Memberships: Your Dexy membership may start with a free trial or promotional membership fee rate. The duration of the free trial period or promotional membership fee plan will be specified during sign-up and is intended to allow new members to try the service. Dexy has sole discretion regarding eligibility for free trial, and we may limit eligibility or duration to prevent free trial abuse. We reserve complete right to revoke the free trial and hold your account in the event that we determine ineligibility. We will not automatically charge the membership fee for your next billing cycle at the end of the free trial period. Your membership will be switched to the basic account upon end of the free trial, but you will have the option to continue after the trial period with a priority access membership or premium access membership. Only if you choose such a membership will you be converted to that membership and automatically billed at the end of the free trial.
  • Payments: You agree to pay the specified membership fees in order to use the Services and authorize us to charge funds in your account, credit card or other payment mechanism that we may permit to make payments. You may be charged additional fees by us or our Service Providers to make certain transactions through your account for other Services. Please see our FAQs for more detail on membership or account fees and charges . To the extent you access our Services through a mobile or tablet device, your wireless service carrier's charges, data rates, and other fees may apply.
  • Cancellation: You can cancel your Dexy priority or premium access membership at any time and will continue to have access to the services for each membership through the end of your billing period. If you cancel your membership for priority or premium, your account will switch to the basic account at the end of the billing period.
  • No Refunds: All payments are nonrefundable and there are no refunds or credits for any prepaid periods. However, at our discretion, we may provide our members “credit”. The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion.

Intellectual Property

“Dexy” and associated logos (collectively, the “Dexy Trademarks”) are the trademarks of Dexy Co. The Services and App and any content on the Services or App (“Content”) are owned by Dexy Co. or its licensors as applicable. Other trademarks, service marks, graphics and logos used in connection with the App are the trademarks of their respective owners (collectively, the “Third-Party Trademarks”). The Dexy Trademarks, Services, Content and Third-Party Trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of Dexy or the applicable trademark holder. The Services and the Content are protected by copyright, trademark, patent and other intellectual property and proprietary rights, which are reserved to Dexy and its licensors.


You agree not to (i) reproduce, distribute, display, perform the App, Services or any of the Content except for the limited right to access and view the App, Services and Content on your Device for your own personal purposes in accordance with these Terms; (ii) modify, adapt or translate the App, Services or Content, or attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the App or Services; (ii) remove any copyright notice, trademark, legend, logo or product identification from the App, Services or Content; (iii) modify, translate or prepare derivative works of the App, Services or Content, or any portion thereof; (iv) make any commercial use of the App, Services or Content; or (v) rent, lease, distribute or lend the App, Services or Content to third parties.

You further agree not to:

  • Publish and/or make any use of the App, Services or Content on any website, media, network or system other than those provided by us, and/or frame, “deep link”, “page scrape”, mirror and/or create a browser or border environment around any of the Services or Content (or any part thereof);
  • Use any “robot”, “spider” or other automatic device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Services (or any of its data), or in any way reproduce or circumvent the navigational structure or presentation of any of the Services to obtain or attempt to obtain any materials, documents, services or information through any means not purposely made available through the Services;
  • Purchase search engine or other pay-per-click keywords (such as Google AdWords), or domain names that use our name or the Dexy Trademarks and/or variations and misspellings thereof;
  • Impersonate any person or entity or provide false information on the Services, whether directly or indirectly, or otherwise disguise your identity or the origin of any message or transmittal you send to us and/or any of our other visitors or users;
  • Falsely state or otherwise misrepresent your affiliation with any person or entity, or falsely express or imply that we or any third party endorses you, or any statement you make;
  • Reverse look-up, trace, or seek to trace another user of the Services, or otherwise interfere with or violate any other user's right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the Services without their express and informed consent;
  • Disable, circumvent, bypass or otherwise avoid any measures used to prevent or restrict access to the Services or the account of another user or any other systems or networks connected to the Services, by hacking, password mining, or other illegitimate or prohibited means;
  • Probe, scan, or test the vulnerability of the Services or any network connected to the Services;
  • Upload to the Services or otherwise use them to design, develop, distribute and/or otherwise transmit or execute, any virus, worm, Trojan Horse, time bomb, web bug, spyware, malware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;
  • Take any action that may impose an unreasonable or disproportionately large load on the infrastructure of the Services or our systems or networks connected to the Services, or otherwise interfere with or disrupt the operation of any of the Services, or the servers or networks that host them or make them available, or disobey any requirements, procedures, policies, or regulations of such servers or networks; or
  • Use any of the Services in connection with any form of spam, unsolicited mail, fraud, scam, phishing, “chain letters”, “pyramid schemes” or similar conduct, or otherwise engage in unethical marketing or advertising.

User Content

The Services may contain features that allow you to post or provide comments, photos, videos or other User Content. You retain the right to your User Content. However, you grant to Dexy the worldwide, perpetual, irrevocable, fully transferable, fully-paid up and royalty-free right and license to use the User Content for any purposes, including without limitation, to reproduce, distribute, publish, modify, publicly display, publicly perform, make derivative works, and for any and all commercial purposes, and in any and all media and formats, whether now known or hereafter created. Please note that User Content may be made publicly available to other users or to the public at large and so you should not disclose any content that you do not wish to be made public.

Prohibited Uses; Activities Requiring Approval

You agree not to use the App or Services in any way, provide User Content or engage in any conduct that:

  • Is unlawful, illegal or unauthorized;
  • Is defamatory of any other person;
  • Is obscene, sexually explicit or offensive;
  • Advertises or promotes any other product or business;
  • Is likely to harass, upset, embarrass, alarm or annoy any other person;
  • Is likely to disrupt our Services in any way;
  • Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • Infringes any copyright, trademark, trade secret, or other proprietary right of any other person; or
  • Advocates, promotes or assists any violence or any unlawful act.

Dexy has the right to restrict the transfer of funds, suspend your account, or require pre-approval for certain merchant types (“High Risk Merchants”) including:

  • Drugs, proprietaries & sundries;
  • Cigars or tobacco;
  • Video tape rental stores or adult content;
  • Betting and casino gambling, online casino, lottery, or wagers;
  • Money transfer, wire transfers;
  • Quasi-cash, currency, cryptocurrency, money orders, travelers cheque but also includes debt repayment, loan payment, lease payment, mortgage companies (not money transfer, non-financial institution; and
  • Dating services, or miscellaneous personal services.

If you would like to transfer funds or spend at these merchants, further verification is required including but not limited to government identification, utility bill, social security card, selfie, and bank statements. Please contact our customer support via chat Dexy.com/support or write to us at hello@dexy.co.

Dexy has the right to cancel or restrict the transfer of funds or suspend your account for transferring funds to merchants in a Prohibited Location. For purposes of these Terms, a “Prohibited Location” means any state, country, territory or other jurisdiction:

  • that at any given time is subject to broad-based, geographically oriented sanctions by the United Nations, the Monetary Authority of Singapore, or OFAC, or is identified as a “call to action” jurisdiction on the Financial Action Task Force's list of “high-risk and other monitored jurisdictions”;
  • where your use of the Services would be illegal or otherwise violate any applicable law; or
  • that Dexy determines in its sole discretion is ineligible for access to and use of the Services.

Without limiting the previous paragraph, the following are Prohibited Locations:

  • Poland
  • Russia
  • Ukraine
  • Pakistan

We reserve the right, but do not have the obligation, at our sole discretion, to edit, delete, remove or block any User Content that violates these Terms, including without limitation Section 15. In addition, we reserve the right at our sole discretion to terminate any user's access to the App and Services if they violate this Section 15 or any other provision of these Terms.


You agree to defend, indemnify, and hold harmless Dexy, and its parent company, affiliates, officers, directors, employees, and agents (collectively, the “Indemnitees”) against any lawsuit, liability, injuries, damages or expense (including attorney's fees) arising from your use of the Services, User Content or breach of these Terms or any representation and warranty contained herein. The Indemnitees reserve the right to control the defense and settlement of any third-party claim for which you indemnify Indemnitees under these Terms and you will assist us in exercising such rights.

Disclaimer of Warranties

We provide the Services and Content on an 'as is' and 'as available' basis without any promises or representations, express or implied. In particular, Dexy does not warrant or make any representation regarding the validity, accuracy, reliability, or availability of the App or its content. To the fullest extent permitted by applicable law, Dexy hereby excludes (i) all warranties, whether express or implied, including any warranties of merchantability, fitness for a particular use, (ii) that the App or Services are of satisfactory quality, non-infringing, that the App is free of defects or is able to operate on an uninterrupted basis, (iii) that the use of the App or Services by you is in compliance with laws, or (iv) that any information that you transmit in connection with the App or Services will be successfully, accurately or securely transmitted.

Limitation of Liability



In the event that applicable law does not allow the disclaimer of certain warranties and/or the limitation of liability for direct, indirect, consequential or other damages, in no event shall Indemnitees' liability arising under or in connection with these Terms and your use of the App or Services exceed $100.

Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its choice of law principles. In the event arbitration does not apply, we and you irrevocably submit to the jurisdiction of the state and federal courts of City and County of Dover, Delaware with regard to any dispute arising out of or relating to these Terms or the Services.

Dispute Resolution Provision

We want to address your concerns without needing a formal legal case. Before filing a claim against Dexy, you agree to try to resolve the dispute informally by contacting hello@dexy.co. We will try to resolve the dispute informally by contacting you through email. If a dispute is not resolved within fifteen (15) days after submission, you or Dexy may bring a formal proceeding.

You and we agree that any dispute, claim or controversy between you and us arising in connection with or relating in any way to these Terms or the Services will be determined by mandatory binding individual (not class) arbitration. You and Dexy further agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope or validity of this dispute resolution provision or to the arbitrability of any claim or counterclaim. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award any relief, including declaratory or injunctive relief, benefiting anyone but the parties to the arbitration. This dispute resolution provision will survive termination of these Terms.

You and Dexy both agree that nothing in this dispute resolution provision will be deemed to waive, preclude, or otherwise limit either of our rights, at any time, to (1) bring an individual action in a U.S. small claims court, or (2) bring an individual action seeking only temporary or preliminary individualized injunctive relief in a court of law, including to stop unauthorized use or abuse of the Services, or infringement of intellectual property rights (for example, trademark, trade secret, copyright or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. In addition, this provision does not stop you or us from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf (or vice versa).

NO CLASS ACTIONS: YOU MAY ONLY RESOLVE DISPUTES OR CLAIMS WITH Dexy ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT ALLOWED UNDER THESE TERMS. Unless both you and Dexy agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

Either you or we may start arbitration proceedings. Any arbitration between you and Dexy will take place under the Consumer Arbitration Rules of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”), as modified by this Arbitration Agreement. You and Dexy agree that the Federal Arbitration Act applies and governs the interpretation and enforcement of this provision (despite the choice of law provision above). The AAA Rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at adr.org, or you may call the AAA at 1-800-778-7879.

Any arbitration hearings will take place in either the City of San Francisco or the U.S. county of your residence address (if you do not live in the U.S., then the location will be San Francisco), provided that if the claim is for US $25,000 or less, you or Dexy may choose whether the arbitration will be conducted (1) solely on the basis of documents submitted to the arbitrator; (2) through a non-appearance based telephonic hearing; or (3) by an in-person hearing as established by the AAA Rules in the city of San Francisco or the county of your billing address.

If you choose to file an arbitration proceeding and you are required to pay a filing fee, Dexy will reimburse you for that filing fee, unless your claim is for greater than US $10,000, in which case you will be responsible for the filing fee. Dexy will pay any other arbitration fees, including your share of arbitrator compensation, unless otherwise required by AAA rules or court order. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within fourteen (14) days of the arbitrator's ruling on the merits.

If this dispute resolution provision is invalidated in whole or in part, the parties agree that the exclusive jurisdiction and venue described in Section 20 shall govern any claim in court arising out of or related to the Agreement.


These Terms are effective unless and until terminated by either you or Dexy. You may terminate these Terms at any time, provided that you discontinue any further use of the App and associated Services. We also may terminate or suspend these Terms, at any time, without notice and accordingly deny you access to the App and associated Services, for any reason, including without limitation, if at our sole discretion you fail to comply with any provision of these Terms or your use is harmful to the interests of another user of the App. Upon any termination of the Terms by either you or us, you must promptly uninstall the App and cease using the Services.

In certain cases, you may not terminate your account with Dexy, including:

  • To evade an investigation.
  • If you have a pending transaction or an open dispute or claim.
  • If your Dexy account has a negative balance.
  • If your Dexy account is subject to a hold, limitation or reserve.

Dexy, in its sole discretion, reserves the right to suspend or terminate your account, these Terms, your access to or use of the Services for any reason and at any time upon notice to you and, upon termination of these Terms, the payment to you of any unrestricted funds held in your account.

If your account or any Services or Third-Party Services related to your account are cancelled, such cancellation may cause or result in the loss of certain content, features, or capacity of your account, including any User Content, visitor or user data or other usage data retained therein, and including any domain name reservation or registration that was included in such Services (collectively, “Capacity Loss”). We shall have no liability or responsibility for any Capacity Loss.

Sections 5 through 25 and any claim for breach of these Terms shall survive termination of these Terms.

Intellectual Property Claims

We respect the intellectual property rights of others and require that users of our App and Services do the same. In accordance with the Digital Millennium Copyright Act of 1998, Title 17 of the United States Code, Section 512 (“DMCA”), we will respond promptly to claims of copyright infringement that are reported to the agent that we have designated to receive notifications of claims infringement (its “Designated Agent”). Our Designated Agent is: 1390 Market Street, Suite 200, San Francisco, 94102, USA.

To be sure the matter is handled immediately, your written notice must:

  • Contain your physical or electronic signature;
  • Identify the copyrighted work or other intellectual property alleged to have been infringed;
  • Identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material;
  • Contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address);
  • Contain a statement that you have a good faith belief that use of the copyrighted material or other intellectual property is not authorized by the owner, the owner's agent or the law;
  • Contain a statement that the information in the written notice is accurate; and
  • Contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright or other intellectual property right owner.
  • Unless the notice pertains to copyright or other intellectual property infringement, the Designated Agent will be unable to address the listed concern.

Submitting a DMCA Counter-Notification

We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a validly received DMCA take-down notice. In response, you may provide our Designated Agent with a written counter-notification that includes the following information:

  • Your physical or electronic signature;
  • Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  • A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
  • Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which we may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

We reserve the right, in our sole discretion, to terminate the account or access of any user of the App and Services who is the subject of repeated DMCA or other infringement notifications.

Times Period for Claim

If you receive notice of any claim from a third-party regarding the Service, you shall promptly provide us with a written notice of it. You agree that you must commence any arbitration or legal action relating to any claim arising out of the Services or these Terms within one (1) year after such claim arose, or such claim will be forever barred.


We may provide you with notices in any of the following methods: (1) via the Services, including by a banner or pop-up within the applicable Site, Account or elsewhere; (2) by e-mail, sent to the e-mail address you provided us; and/or (3) through any other means, including any phone number or physical address you provided us. Such notice to you will be deemed received and effective upon receipt or twenty-four (24) hours after it was published or sent through any of the foregoing methods, unless otherwise indicated in the notice.


These Terms, including the Privacy Policy and other policies incorporated herein, constitute the entire and only agreement between you and Dexy with respect to the subject matter of these Terms, and supersede any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of these Terms. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms may not be changed, waived or modified except by Dexy as provided herein or otherwise by written instrument signed by Dexy. Neither these Terms nor any right, obligation or remedy hereunder is assignable, transferable, delegable or sublicensable by you except with Dexy's prior written consent, and any attempted assignment, transfer, delegation or sublicense shall be null and void. Dexy may assign, transfer or delegate this or any right or obligation or remedy hereunder in its sole discretion. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

Contact Us

If you have any questions regarding our App or Services, you can email us at hello@dexy.co